1 year. Zero runaround.

Every ZAVRAX tool is covered against defects for one year. If something is wrong, we inspect it and replace it when the defect is covered. No repair shops, no runaround.

What is covered

Defects in materials and workmanship under normal use, for 1 year from the delivery date. The warranty covers the tool and the batteries and charger that came with it.

What we do

We inspect the product to confirm the defect. If the claim is approved, we replace the defective product (or part, such as a battery or charger) at no cost.

Shipping costs

Shipping is not included in the warranty. The cost of sending the product to us, and of shipping the replacement to you, is paid by the customer. The warranty covers the inspection and the replacement only.

How to make a claim

1. Make sure your tool is registered in your ZAVRAX account. Bought on zavraxshop.com? It is registered automatically when you pay: just sign in with the email you used at checkout and add the serial number when it arrives. Bought from an authorized seller? Register it yourself with its serial number and purchase date. It takes a minute and it is free.
2. Signed in, open a support ticket on the Support page, choose "Warranty claim" and pick the registered tool. Describe the problem and add photos if you can.
3. We reply within 1–2 business days. Do not ship anything until we approve the claim.
4. If we need to inspect the product, we tell you where to send it. Shipping costs are paid by the customer.

Registration and proof of purchase

Warranty claims are handled for tools registered in your ZAVRAX account. Tools bought on zavraxshop.com are registered automatically from the day of purchase; the serial number is added when we ship the order or by you when it arrives. Registration links the serial number to your purchase and gives you a warranty certificate. Keep your order confirmation or receipt: we may ask for it to confirm the purchase date. Questions that are not warranty claims (delivery, how-to, out-of-warranty problems) do not need an account or an order number.

Who is covered

The original purchaser, for products bought from zavraxshop.com or from a seller authorized by ZAVRAX. The warranty is not transferable. Products bought from sellers not authorized by ZAVRAX may not be covered.

What is not covered

• Damage from misuse, abuse, neglect, drops or impact, or use that does not follow the instruction manual.
• Exposure to water, immersion, or storage in damp conditions.
• Modifications, or repairs made by anyone other than ZAVRAX.
• Normal wear and tear, and cosmetic damage that does not affect how the tool works.
• The normal, gradual loss of battery capacity over time. A defective battery is covered; an aging one is not.
• Damage caused by using batteries or chargers from other brands.

Remedy and limits

Replacement is your exclusive remedy under this warranty. To the extent permitted by law, ZAVRAX is not liable for incidental, indirect or consequential damages, and any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this warranty. Some states do not allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you.

Your legal rights

This warranty gives you specific legal rights, and you may have other rights that vary from state to state. It comes in addition to our 30-day return policy (see Shipping & returns).

Contact

Open a ticket on the Support page, or write to web@zavraxshop.com with your order number.